Peptide Sciences Frequently Asked Questions

The minimum order value is $100 USD. This threshold keeps packing and tracked fulfilment efficient for every research shipment.

Payments are handled manually after checkout. Once an order is placed, EU Peptide Sciences emails the payment instructions. Reply to that email or write to support@eupeptidesciences.com with any questions.

Yes! Customers paying with cryptocurrency receive an automatic 5% discount on their total order value. Simply indicate your preference for crypto payment when our team contacts you after order placement.

Orders can be cancelled before payment confirmation at no charge. After payment confirmation but before shipping, cancellations may incur a 10% processing fee. Once shipped, orders cannot be cancelled. Contact support immediately if you need to modify your order.

Orders are processed after payment confirmation. We offer two shipping options where available:
• Standard Shipping: 7–14 business days
• Express Shipping: 3–7 business days
Rates are calculated at checkout based on destination and package weight.

Yes. Free Express shipping is automatically applied to all orders of $250 or more. No coupon code needed — the discount is applied at checkout automatically.

Worldwide shipping is available to supported destinations. Orders ship from the European Union in discreet packaging, with tracking provided after dispatch.

Absolutely. Tracking is provided for every shipment. Once your order is dispatched, you will receive an email with your tracking number and a link to monitor delivery status in real time.

NO. All products supplied by EU Peptide Sciences are strictly intended for laboratory and scientific research purposes only. They are not for human consumption, medical treatment, therapeutic use, diagnostic applications or clinical use.

Each batch is tested by a third-party laboratory: HPLC for purity and mass spectrometry for identity. The results are recorded on the batch certificate of analysis. See the Quality Assurance page for the full process.

Yes. Email support@eupeptidesciences.com with the product name and batch number to receive the certificate of analysis for that batch.

Yes. EU Peptide Sciences is open for research orders, based in the European Union with branches in the United States. The full catalogue is available on this site.

Email is the support channel:
• Email: support@eupeptidesciences.com
• Email: support@eupeptidesciences.com
Messages are answered in the order received. Include your order number for faster help.

Email support@eupeptidesciences.com with your order number and a description of the issue. For damaged items, include photographs. Every issue is reviewed individually. Claims must be submitted within 14 days of delivery.

Due to the research-specific nature of our products, all sales are final once processing begins. Refunds may be considered only for verified issues such as wrong items shipped, damage in transit, or lost shipments (subject to 14-day claim window). See our full Refund/Returns Policy for details.

No. We do not sell or trade customer information. Data is only shared when necessary for order fulfillment (e.g., shipping carriers) or legal compliance. Your privacy is protected as outlined in our Privacy Policy.

Customers are responsible for verifying that research-compound importation is permitted in their jurisdiction. Shipping availability does not override local law, so check import rules and customs requirements before ordering.

Taxes and import duties depend on the destination. Orders may be subject to VAT, sales tax, import duties or other fees charged in the destination country, which are the recipient’s responsibility.